Lotus Notes 8.5 Crashed

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Lotus Notes 8.5 Crashed

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Crash

Platform: Windows

Release: 8.5.2

Reproducible: Intermittent

My lotus notes client sometimes crashed. After Not responding, it created a big dmp file in log folder. I used LND and get results of 2 files :

C:\Program Files\IBM\Lotus\Notes\Data\IBM_TECHNICAL_SUPPORT\nsd_W32I_ADMIN-PC_2014_07_01@14_14_08.log

Sections: Expand all - Collapse all

Build: 8.5.3FP2 (32-bit client
Host Name: ADMIN-PC
Date: Tue Jul 01 14:14:08 2014
############################################################
### thread 8/15: [ NLNOTES: 1bcc: 1204]
### FP=0x076fdb68, PC=0x776070f4, SP=0x076fdafc
### stkbase=0x07700000, total stksize=262144, used stksize=9476
############################################################
[ 1] 0x776070f4 ntdll.KiFastSystemCallRet+0 (69c,493e0,0,76fe77d)
[ 2] 0x7731c3d3 kernel32.WaitForSingleObjectEx+67 (69c,493e0,0,76fe330)
[ 3] 0x7731c382 kernel32.WaitForSingleObject+18 (69c,493e0,76feac8,76fe77d)
@[ 4] 0x601f284f nnotes.FRSendCommandToService+799 (76fe354,76fe754,76fe77d,1)
@[ 5] 0x601f36cc nnotes.OSRunExternalScript@8+1084 (12c,1)
@[ 6] 0x601f3c66 nnotes.FRTerminateWindowsResources+982 (1,1010,1,0)
@[ 7] 0x601f4249 nnotes.OSFaultCleanupExt@24+985 (1df6a68,1010,0,0,0,76fedf0)
@[ 8] 0x601f42ca nnotes.OSFaultCleanup@12+26 (0,1010,0)
@[ 9] 0x602001ac nnotes.OSNTUnhandledExceptionFilter@4+268 (76ffe28)
@[10] 0x601c063b nnotes.Panic@4+731 (76ffe40)
@[11] 0x601c0714 nnotes.OSWCTPanicShutdown+84 (1bc0,1,1cc31f0,1cc5af8)
@[12] 0x636cd788 nnotesws.WCTShutdownThread+248 (1bc0,0,0,0)
@[13] 0x601411cf nnotes.ThreadWrapper@4+175 (0)
[14] 0x7731ee1c kernel32.BaseThreadInitThunk+18 (0,707acb56,0,0)
[15] 0x776237eb ntdll.RtlInitializeExceptionChain+239 (60141120,0,0,0)
[16] 0x776237be ntdll.RtlInitializeExceptionChain+194 (0,0,0,0)

Original search string :
WCTShutdownThread
Search string used for the result below:
WCTShutdownThread
An error occured during the search, error log is as follow:
Error: CANNOT_CONNECT

At line 28888
Possible cause:
- Internet connection is down
- The value of LNDWebSearch in lnd.ini is invalid

AND
C:\Program Files\IBM\Lotus\Notes\Data\IBM_TECHNICAL_SUPPORT\nsd_W32I_ADMIN-PC_2014_07_05@09_56_17.log

Error:
PANIC: The notes2 process (pid=6424) exited unexpectedly.

Sections: Expand all - Collapse all

Build: 8.5.3FP2 (32-bit client
Host Name: ADMIN-PC
Date: Sat Jul 05 09:56:17 2014
############################################################
### thread 8/14: [ NLNOTES: 15cc: 117c]
### FP=0x04efdb68, PC=0x773b70f4, SP=0x04efdafc
### stkbase=0x04f00000, total stksize=262144, used stksize=9476
############################################################
[ 1] 0x773b70f4 ntdll.KiFastSystemCallRet+0 (43c,493e0,0,4efe77d)
[ 2] 0x75c0c3d3 kernel32.WaitForSingleObjectEx+67 (43c,493e0,0,4efe330)
[ 3] 0x75c0c382 kernel32.WaitForSingleObject+18 (43c,493e0,4efeac8,4efe77d)
@[ 4] 0x601f284f nnotes.FRSendCommandToService+799 (4efe354,4efe754,4efe77d,1)
@[ 5] 0x601f36cc nnotes.OSRunExternalScript@8+1084 (12c,1)
@[ 6] 0x601f3c66 nnotes.FRTerminateWindowsResources+982 (1,1010,1,0)
@[ 7] 0x601f4249 nnotes.OSFaultCleanupExt@24+985 (1d56a68,1010,0,0,0,4efedf0)
@[ 8] 0x601f42ca nnotes.OSFaultCleanup@12+26 (0,1010,0)
@[ 9] 0x602001ac nnotes.OSNTUnhandledExceptionFilter@4+268 (4effe28)
@[10] 0x601c063b nnotes.Panic@4+731 (4effe40)
@[11] 0x601c0714 nnotes.OSWCTPanicShutdown+84 (1918,cfffffff,19631f0,1965af8)
@[12] 0x636cd788 nnotesws.WCTShutdownThread+248 (1918,0,0,0)
@[13] 0x601411cf nnotes.ThreadWrapper@4+175 (0)
[14] 0x75c0ee1c kernel32.BaseThreadInitThunk+18 (0,73be72e9,0,0)
[15] 0x773d37eb ntdll.RtlInitializeExceptionChain+239 (60141120,0,0,0)
[16] 0x773d37be ntdll.RtlInitializeExceptionChain+194 (0,0,0,0)

Original search string :
WCTShutdownThread + ThreadWrapper
Search string used for the result below:
WCTShutdownThread + ThreadWrapper
An error occured during the search, error log is as follow:
Error: CANNOT_CONNECT

At line 28888
Possible cause:
- Internet connection is down
- The value of LNDWebSearch in lnd.ini is invalid

(Last searched on 12/07/14)
or select functions
and
Process name: NLNOTES
Process PID: 15cc
Thread ID: 15cc:117c

Suggestion of debug parameters for the related process:
Debug_threadid=1
Console_Log_Enabled=1

My network connection (wifi at office and home) is very good.

Please help me to solve it.
What do I need to do for further diagnostic ?

Feedback number WEBB9LXFD2 created by ~Lex Asanigenli on 07/12/2014

Status: Open
Comments: